For drivers and fleet managers, awards like this matter because dealership performance directly impacts uptime, parts availability, warranty support, financing access, and long-term equipment value. Dealers recognized at this level are measured across multiple operational categories that influence day-to-day trucking operations.

What the Dealer of the Year Award Measures

Mack presents this annual recognition to the dealership that demonstrates strong results in:

• New and used truck sales
• Parts performance
• Leasing
• Financing through Mack Financial Services
• Service growth
• Customer satisfaction

Performance across all of these areas determines overall standing within the Mack dealer network.

“Bergey’s Truck Centers continues to set the bar for excellence across our dealer network,” said Jonathan Randall, president of Mack Trucks North America. “Bergey’s was among the top performers in every category that we measure. Their outstanding sales metrics, dedication to customer satisfaction, and to the Mack brand truly distinguish them as a leader in our industry.”

For owner operators and fleet buyers, those categories directly translate to shorter repair turnaround times, stronger parts inventory, competitive finance programs, and consistent dealership support.

Why Dealer Performance Matters to Drivers

When a dealership performs well across service and parts, it typically means:

• Faster diagnostics and repairs
• Better stocked parts departments
• More consistent warranty handling
• Access to financing programs when expanding fleets
• Stronger resale support

Downtime is expensive. A dealership’s ability to support equipment over its lifecycle can significantly impact total operating costs.

Regional Division Winners for 2025

In addition to naming the overall North American Dealer of the Year, Mack Trucks also recognized top performers by region:

• Northeast Region: Bergey’s Truck Centers, Souderton, Pennsylvania
• Southeast Region: Tri-State Truck Center, Memphis, Tennessee
• Central Region: Nextran Truck Centers, Decatur, Illinois
• Southwest Region: Bruckner’s Truck & Equipment, Fort Worth, Texas
• West Region: Mountain West Truck Center, Salt Lake City, Utah
• Canada Region: Redhead Equipment, Regina, Saskatoon

Regional recognition highlights dealers that demonstrate strong results within their specific territories.

What This Means for the Industry

Dealer network strength plays a major role in brand performance across North America. Sales growth, service expansion, leasing programs, and financing availability all influence how fleets and independent drivers choose equipment partners.

Awards based on measurable performance categories provide insight into which dealer groups are consistently delivering results across multiple business areas.

For drivers and stakeholders evaluating equipment decisions in 2026 and beyond, dealership capability remains just as important as the truck spec itself.

Source: Work Truck Online

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