Although this type of scam has been around for a while, it has seen a significant rise in 2025. On a recent episode of Land Line Now, host Mark Reddig spoke with spokespersons from multiple state departments of transportation (DOTs) to uncover the growing trend. The consensus was clear: no state is exempt from the wave of toll scam texts popping up across the country.

A Nationwide Issue

According to Susan Gergen, who handles communications for E-Z Pass at the Minnesota DOT, toll scam messages have surged in recent months.

“This time last year, the text scams were a nuisance, but manageable.” Gergen shared during her interview on Land Line Now. “But since January, it’s been nonstop.”

She emphasized the scale of the issue, noting that around 50% of the calls her team receives are from people worried about potential scam messages. Despite efforts by Minnesota DOT to educate the public, scammers are still finding ways to take advantage of residents.

The scam often involves sending texts or emails claiming someone owes payment for an unpaid toll. However, these fraudsters are really after sensitive personal data, such as credit card information, which can be used in other fraudulent activities.

Gergen made a key point about Minnesota’s toll system, which operates as a closed system without video or license plate tolling. This makes it clear that only registered users will receive legitimate bills. Importantly, she stated, “Our agency does not contact users via text messages.”

This is true for other states as well. Gergen added, “If you’re traveling somewhere else, none of the E-Z Pass or tolling facilities that I know of use email or text to request payment or personal information.”

For states with video-based or license plate tolling systems, official unpaid toll notifications are sent through traditional mail, featuring itemized bills and agency letterhead.

The Scammers’ Tactics

Lauren McLaughlin, assistant communications manager for Washington DOT, underscored how widespread this scam has become.

“This is not just a Washington state thing; this is industry-wide,” McLaughlin said. “Across the country, these scammers are impersonating tolling agencies, and they’re sending messages that create a sense of urgency.”

One of the biggest red flags in these scams is urgency. Fraudulent messages often threaten legal action or claim you’ll face consequences unless you pay immediately. On the other hand, legitimate toll agencies provide multiple ways to make payments and generally give a 30-day window to settle unpaid bills.

“I would go as far as to say that no legitimate business would text or email you for personal or sensitive information,” Gergen said. “If it’s a legitimate business, that’s not how they’re going to work with you as a customer.”

While some tolling agencies allow users to opt in to receive account-related text updates, representatives clarified that collecting payments or resolving overdue bills through text messages isn’t standard practice.

States Without Toll Roads Are Not Exempt

Even states without toll roads, such as Missouri and Oregon, are targeted by scammers.

Oregon DOT spokesperson Chris Crabb exposed the fraudulent nature of these messages, saying, “There isn’t even a tolling program in Oregon. These are 100% fake messages and phishing scams.”

Protect Yourself

The surge in toll scam texts highlights the importance of staying vigilant. If you receive a message claiming you owe an unpaid toll, here’s how to protect yourself:

• Check for Official Communication: Legitimate agencies communicate via mail with official letterheads. Be skeptical of texts or emails.

• Do Not Share Information: Never provide personal or payment details through unsolicited messages.

• Contact the Agency Directly: If you’re unsure about a toll charge, contact the agency using the official contact information on its website.

State DOTs and tolling agencies continue to educate the public and warn against falling for these scams. However, the sheer scale of fraudulent activity means individuals must stay alert.

By recognizing the tactics scammers use, you can protect yourself and others from falling victim to these schemes. Remember, legitimate toll agencies will always provide multiple, secure payment options without pressuring you into immediate action via text or email.

Source: Land Line

The post State DOTs Grapple with a Surge in Toll Scam Texts appeared first on Truck Drivers USA.

Oregon: No Toll System, No Text Links

The Oregon Department of Transportation (ODOT) recently emphasized that the state does not operate a toll program. Furthermore, if the Oregon DMV contacts you via text, these messages will never include links asking for personal information.

ODOT advises drivers to immediately delete suspicious messages and block the sender’s number. Clicking on these fraudulent links could lead to websites designed to steal sensitive information. For added peace of mind, verify any official communication from ODOT directly by calling 1-888-Ask-ODOT or 503-945-5000.

Washington State Urges Caution

The Washington State Department of Transportation (WSDOT) has also warned drivers about scam texts. If you receive a message about toll payments containing unfamiliar links, do not click them.

Drivers who want to check their toll account status or resolve billing issues are encouraged to visit the official Good to Go! website.

Minnesota’s Scam Concerns Around E-ZPass

Minnesota drivers using the E-ZPass system are being targeted similarly. The Minnesota Department of Transportation (MnDOT) advises anyone receiving dubious messages to refrain from responding, delete the text, and take steps to secure their personal and financial information.

MnDOT also recommends reporting fraud to the FBI’s Internet Crime Complaint Center or the Federal Trade Commission. If you have any concerns, you can contact MnDOT directly.

Other States Affected

This scam isn’t limited to these regions. The Owner-Operator Independent Drivers Association (OOIDA) reports similar texts disguised as official correspondence from the Missouri DOT, even though Missouri, like Oregon, does not operate toll roads. Scam activity has also been confirmed in states such as Delaware, Texas, Ohio, and Maryland.

Protect Yourself

Scammers are becoming increasingly sophisticated, but staying vigilant can help you avoid falling victim. Remember these key points:

• Delete suspicious messages immediately and block the sender’s number.

• Verify communication with official agencies by using phone numbers or websites you trust.

• Avoid clicking on unknown links in texts or emails.

• Report any incidents of suspected fraud to relevant federal agencies.

Your personal and financial security starts with staying informed. If something doesn’t feel right, it probably isn’t. Always double-check before responding to unsolicited messages.

Source: Land Line

The post Fake Texts About Unpaid Tolls Are on the Rise appeared first on Truck Drivers USA.