A routine trip turned into an emergency response when a truck operator witnessed a tour bus crash near Green Bay, Wisconsin, and stopped to help. Scott Miller of America’s Service Line has been named a Highway Angel by the Truckload Carriers Association after assisting passengers during the incident, which left more than 40 people injured.
What happened on Interstate 43
The crash took place on March 22 around 2:45 p.m. as Miller was traveling near Interstate 43. A tour bus carrying more than 50 passengers lost control while exiting the highway. It crossed lanes, struck a curb, went airborne, and continued for more than 100 yards before going over a five-foot embankment and coming to rest between two buildings.
“Wow, this bus comes flying across the highway… hit the curb, jumped in the air… and then went about 125 more yards,” Miller said. “It could have been so much worse.”
How the situation unfolded
At least 41 people were injured, including two in critical condition. The crash required a response from multiple agencies. Miller said he narrowly avoided being hit.
“If I’d been five seconds further down the road, it would have probably killed me,” he said.
Instead of continuing, he called 911, paused, and took a moment to read the scene before moving in. That decision, shaped by years behind the wheel, helped him approach safely.
What Miller did at the scene
Inside the bus, several passengers were trapped or injured. One of them, Audrey Pierce, was stuck in the stairwell near the door.
“He stayed on the scene until the police and paramedics arrived,” Pierce said. “He held my hand and talked to me while I was trapped. He kept me awake and talking.”
Miller stayed for about 90 minutes. During that time, he helped direct emergency vehicles, assisted passengers where possible, and supported first responders. Many of the passengers were elderly, which added to the urgency of the situation.
“They’re basically like your grandma and grandpa,” Miller said. “It really pulls your heartstrings.”
What investigators are looking into
The cause of the crash is still under investigation, including the possibility of mechanical issues. Law enforcement has filed charges against the operator involved.
Why this recognition matters
Miller downplayed the recognition.
“I would never just call 911 and keep going,” he said. “We’re all here to help one another.”
The Highway Angel program, started in 1997 by the Truckload Carriers Association, has recognized nearly 1,500 people for acts of courage, courtesy, and professionalism. With support from EpicVue, DriverFacts, and Northland Insurance, the program continues to highlight those who step in when something goes wrong.
Situations like this develop without warning. What matters is how quickly the scene is assessed and how safely help is provided until first responders arrive.
Frequently Asked Questions
Who named Scott Miller a Highway Angel?
The Truckload Carriers Association recognized him for his actions at the crash scene.
Where did the crash happen?
Near Interstate 43 in Green Bay, Wisconsin.
How many people were injured?
At least 41 people were injured, including two in critical condition.
How long did Miller stay at the scene?
About 90 minutes assisting passengers and responders.
What is the Highway Angel program?
It is a recognition program that highlights individuals for acts of courage and assistance on the road.
Moments like this show how quickly a routine drive can turn into something far more serious, and how experience and awareness can make a difference when it does.
The Truck Drivers USA editorial team creates practical, driver-focused content covering industry topics, job trends, and real-world decisions that impact drivers at every stage of their careers. Each article is written to provide clear, accurate information that drivers can use.
Last updated: April 29, 2026
Source: Truckers News
