The newly released Fall 2024 Truck Driver Survey from Conversion Interactive Agency and PDA offers fresh insights into what truck drivers need most from recruiters. Building trust is crucial for retention, and understanding drivers’ top concerns can guide recruiters in making meaningful improvements.
Here’s what drivers had to say about where recruiters could do better—and how these insights can help recruiters attract and retain satisfied, loyal drivers.
What Drivers Really Want
- Transparent Pay and Benefits
Pay transparency is essential, with 86.1% of drivers ranking it as their top priority. Clear communication around pay and benefits builds a foundation of trust and sets drivers up for success from day one. - Efficient Operations and Load Planning
Over 63% of drivers say that effective load planning significantly impacts their satisfaction. Companies that invest in streamlined operations show drivers that their time is valued, which makes a lasting impact. - Reliable, Well-Maintained Equipment
For 39.9% of drivers, equipment quality is key. Providing dependable, safe trucks sends a message that the company values its drivers’ comfort and safety. - Clear Company Policies
About one-third of drivers want clarity around company policies. Transparent, straightforward policies help drivers feel secure and set realistic expectations for their day-to-day work.
Building Trust Through Consistent Communication
- Be Honest from the Start: Drivers value honesty above all. When recruitment promises match the reality of the job, trust is built and maintained.
- Regular Check-Ins: these insights reveal that drivers never feel “over-communicated.” Staying in touch with drivers—especially early on—ensures that any issues are addressed quickly.
- Define Clear Expectations: From pay to daily responsibilities, clearly outlining expectations sets the stage for a more trusting and productive relationship.
Want to see the full details and dive deeper into the survey findings? Download the full 2024 survey here to learn more about what drivers are really looking for in the recruitment process.
Source: Conversion Interactive Agency & PDA’s Fall 2024 Truck Driver Survey
