Memphis-Based Dealer Recognized for Outstanding Performance in Sales and Customer Satisfaction
Mack Trucks has named Tri-State Truck Center in Memphis, Tennessee, the 2024 North American Dealer of the Year. This prestigious award reflects Tri-State’s exceptional achievements in sales, service quality, and customer satisfaction and acknowledges the dealership’s dedication to exceeding industry standards.
“Congratulations to Tri-State Truck Center in Memphis and the entire Tri-State team for being the Mack Trucks North American Dealer of the Year,” said Jonathan Randall, president of Mack Trucks North America. “This dealership exemplifies excellence across all aspects of the business, from sales performance to customer satisfaction. Their commitment to the Mack brand and their customers has proven them to be a leader in our dealer network.”
Recognized for Excellence Across Key Metrics
The announcement, made during Mack Trucks’ annual dealer executive meeting, highlights Tri-State Truck Center’s ability to outperform in several critical areas, including:
- Sales performance
- Parts and service offerings
- Leasing and financing through Mack Financial Services (MFS)
- Customer satisfaction and support
Adding to this top honor, Tri-State Truck Center also earned multiple regional accolades, including the Southeast Regional Dealer of the Year and the Mack Leasing System Dealer of the Year awards, further solidifying its reputation across the industry.
Regional and Division Awards
Alongside Tri-State’s achievements, Mack Trucks recognized several other dealerships for their outstanding contributions:
Regional Sales Dealers of the Year:
- Northeast Region: TransEdge Truck Centers – Pittsburgh, PA
- Southeast Region: Tri-State Truck Center – Memphis, TN
- Central Region: Kriete Truck Center – Madison, WI
- Southwest Region: Bruckner’s Truck & Equipment – Shreveport, LA
- West Region: TEC Equipment – Portland, OR
- Canada Region: Vision Truck Group – Cambridge, Ontario
Additional Honors:
- Canada Mack Financial Services Dealer of the Year: Mid-Ontario Truck Centre, Barrie, Ontario
- U.S. Mack Financial Services Dealer of the Year: TEC Equipment, Portland, OR
- Mack Remarketing Dealer of the Year: Bruckner’s Truck & Equipment, Fort Worth, TX
- Parts Dealer of the Year: Nextran Truck Centers, Fort Myers, FL
- Mack Customer Experience Service Award: Texarkana Mack Sales, Texarkana, TX
- Mack Customer Experience Sales Award: Ballard Truck Center, Tewksbury, MA
Source: The Trucker
