If you own a cell phone, you’ve probably been on the receiving end of at least one scam text about unpaid tolls.
Although this type of scam has been around for a while, it has seen a significant rise in 2025. On a recent episode of Land Line Now, host Mark Reddig spoke with spokespersons from multiple state departments of transportation (DOTs) to uncover the growing trend. The consensus was clear: no state is exempt from the wave of toll scam texts popping up across the country.
A Nationwide Issue
According to Susan Gergen, who handles communications for E-Z Pass at the Minnesota DOT, toll scam messages have surged in recent months.
“This time last year, the text scams were a nuisance, but manageable.” Gergen shared during her interview on Land Line Now. “But since January, it’s been nonstop.”
She emphasized the scale of the issue, noting that around 50% of the calls her team receives are from people worried about potential scam messages. Despite efforts by Minnesota DOT to educate the public, scammers are still finding ways to take advantage of residents.
The scam often involves sending texts or emails claiming someone owes payment for an unpaid toll. However, these fraudsters are really after sensitive personal data, such as credit card information, which can be used in other fraudulent activities.
Gergen made a key point about Minnesota’s toll system, which operates as a closed system without video or license plate tolling. This makes it clear that only registered users will receive legitimate bills. Importantly, she stated, “Our agency does not contact users via text messages.”
This is true for other states as well. Gergen added, “If you’re traveling somewhere else, none of the E-Z Pass or tolling facilities that I know of use email or text to request payment or personal information.”
For states with video-based or license plate tolling systems, official unpaid toll notifications are sent through traditional mail, featuring itemized bills and agency letterhead.
The Scammers’ Tactics
Lauren McLaughlin, assistant communications manager for Washington DOT, underscored how widespread this scam has become.
“This is not just a Washington state thing; this is industry-wide,” McLaughlin said. “Across the country, these scammers are impersonating tolling agencies, and they’re sending messages that create a sense of urgency.”
One of the biggest red flags in these scams is urgency. Fraudulent messages often threaten legal action or claim you’ll face consequences unless you pay immediately. On the other hand, legitimate toll agencies provide multiple ways to make payments and generally give a 30-day window to settle unpaid bills.
“I would go as far as to say that no legitimate business would text or email you for personal or sensitive information,” Gergen said. “If it’s a legitimate business, that’s not how they’re going to work with you as a customer.”
While some tolling agencies allow users to opt in to receive account-related text updates, representatives clarified that collecting payments or resolving overdue bills through text messages isn’t standard practice.
States Without Toll Roads Are Not Exempt
Even states without toll roads, such as Missouri and Oregon, are targeted by scammers.
Oregon DOT spokesperson Chris Crabb exposed the fraudulent nature of these messages, saying, “There isn’t even a tolling program in Oregon. These are 100% fake messages and phishing scams.”
Protect Yourself
The surge in toll scam texts highlights the importance of staying vigilant. If you receive a message claiming you owe an unpaid toll, here’s how to protect yourself:
- Check for Official Communication: Legitimate agencies communicate via mail with official letterheads. Be skeptical of texts or emails.
- Do Not Share Information: Never provide personal or payment details through unsolicited messages.
- Contact the Agency Directly: If you’re unsure about a toll charge, contact the agency using the official contact information on its website.
State DOTs and tolling agencies continue to educate the public and warn against falling for these scams. However, the sheer scale of fraudulent activity means individuals must stay alert.
By recognizing the tactics scammers use, you can protect yourself and others from falling victim to these schemes. Remember, legitimate toll agencies will always provide multiple, secure payment options without pressuring you into immediate action via text or email.
Source: Land Line
